FAQ

Effective and last updated: 2026-07-16

Where and when will the refund arrive?

For documented and reviewable customer support for the relevant order, an approved refund is returned to the original payment method within 5–10 business days. For accountable and dependable handling across the applicable workflow, the bank or card issuer may need additional time to display the credit.

When is customer service available?

For documented and responsive implementation for a documented outcome, contact alaninu at support@alaninuglow.shop or 512-695-4468 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For orderly and uniform fulfillment across the applicable workflow, support can assist with orders, products, tracking, returns, payments, and privacy requests.

What payment options appear at checkout?

For direct and well-defined administration within the stated policy scope, transactions are presented in U.S. dollars (USD). For consistent and understandable fulfillment throughout store administration, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What does the store currently offer?

For careful and responsive review for a documented outcome, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For documented and dependable handling across the applicable workflow, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

How do returns and exchanges work?

For formal and well-defined handling throughout store administration, customers may request a no-reason return or exchange during the 30 days after delivery, and the merchant pays return shipping. For clear and responsive interpretation for each eligible request, product exclusions apply to voluntary returns only and never remove relief for a damaged, defective, incorrect, or incomplete order.

When should I expect delivery?

For traceable and plain-language application for the transaction involved, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For balanced and uniform communication for the matter under review, a tracking number is provided after carrier acceptance.

Do you ship outside the U.S.?

For customer-centered and structured handling for the matter under review, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For orderly and plain-language review for customer-facing decisions, international addresses are not served.

Merchant Information

The following information identifies the merchant responsible for this page.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuglow.shop
Phone: 512-695-4468
Company address and standard return location: 3912 Beech St, Burtchville, Michigan, 48059, United States